01How do I create an account before signing in?
Select the registration option, provide the requested personal and contact details, create a strong password, and complete any verification steps. Once registration is complete, use those details for your LOGIN.
02What should I do if I forgot my password?
Choose the password reset option on the LOGIN screen. Follow the instructions sent to your registered email address or mobile number, then create a new, unique password.
03Why am I being asked for a one-time passcode?
A one-time passcode adds protection to your LOGIN by confirming access to your registered email address or phone. Enter the code promptly and do not share it with anyone.
04Why is my sign-in not working?
Check for typing errors, including spaces and letter case in your password. If the LOGIN still fails, reset your password or wait briefly if several attempts were made in succession.
05Can I sign in from a different device?
Yes, but a LOGIN from a new device or browser may require an extra confirmation step. Use a device you control and avoid saving account details on public or shared equipment.
06How can I keep my account access secure?
Use a unique password, protect your email and phone access, and sign out after each LOGIN on shared devices. QWER will never need you to disclose a password or one-time passcode to another person.